Nuxiba - CenterWare Kolob

BUILT-IN MODULES

INBOUND

Distribute calls, chats, emails, or tweets among ready agents using an automated intelligent mechanism to service clients faster. Improve customer satisfaction and agent productivity.
Increase your contact rate and efficiency.

CW IVR

Provide an effortless self-service experience. Create menus using predefined or custom prompts and data dips. Route customers to live agents when needed.
Enable your customers to make payments and access informations 24/7 at their convenience

SCRIPTING

Maintain a consistent customer experience. Develop scripts that guide agents through each call and reduce your contact center’s learning curve
Helps your agents deliver an excellent service

PREDICTIVE DIALER

Make larger volumes of calls an achieve a higher contact ratio. Run your contact center more efficiently with a predictive dialing system that differentiates between answering machines and human voice
Increase your effective calls by 150%.

CW AVRS

Keep a record of conversations across your contact center for compliance and quality control. Back up, play, and centralize all your customer interaction files with a reliable call and screen recording system.
Support regulatory compliance and service excellence

SOCIAL NETWORKS / Twitter

Manage multiple tweets and read full threads by client with great ease. Provide a personal multi‑channel customer experience
Open the door to new communication channels for your customers to reach you.

REPORTS

Retrieve all the information you need to analyze and improve your contact center’s strategy. Get drill-down reports and go through useful metrics in quick, simple steps.
Gain insight into agent KPIs

AGENT

Give agents the tools to manage contacts, make and receive calls, interact with customers, assign disposition codes, and control tasks efficiently
Streamline agent workflows to boost productivity

ADMINISTRATOR

Configure and manage campaigns easily. Create workgroups based on the resources, roles, and skill-sets to achieve levels that better align with your business strategy. Search records by campaign and define what agents can see and do.
Control your contact center in with a single interface

CHAT

Implement instant messaging for support, customer service, or sales purposes. Develop scripted responses for faster, effective communication and get a copy of all chat transcripts
Drive customer engagement with real-time service

EMAIL

Protect, restrict & encrypt your cardholder data. Keep your clients' information security a top priority in your business. Reduce handle time and make the most of every email interaction

PCI DATA PROTECTION

Protect, restrict & encrypt your cardholder data. Keep your clients' information security a top priority in your business.

WHAT ARE THE BENEFITS OF THIS SERVICE?

HOW IT HELPS YOUR CLIENTS?